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Privacy Policy

Privacy Policy Updated June 1st, 2018

Server Relocation

Our hosting company have completed relocating our webserver content to their European facility which is located in Amsterdam.

 

Effective May 25, 2018

Our Commitment To Privacy

Data protection is of the utmost importance. The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable. By means of this data protection declaration, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

What this Privacy Policy covers

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

•           What information we collect about you

•           How we use information we collect

•           How we share information we collect

•           How we store and secure information we collect

•           How to access and control your information

•           How we transfer information we collect internationally

•           Other important privacy information

This Privacy Policy covers the information we collect about you when you use our Website(s).

This privacy policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you.

If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.  

What information we collect about you

We collect information about you when you provide it to us, when you use our Website(s).

We collect information about you when you input it into the Website(s) or otherwise provide it directly to us.    

Account and Profile Information: We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make membership upgrade purchases. We keep track of your preferences when you select settings within the account profile settings.

Content you provide: The Services include the Website(s) applications you use, where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include. Examples of content we collect and store include: the topics you post in the forum, the messages you exchange in the chatroom if available, or private message system, and any feedback you provide to us from the contact form.  Content also includes the digital files and links you upload to the Website(s). 

Content you provide through our Website(s): The Services include our Website(s) owned or operated by us. We collect other content that you submit to these Website(s), which include social media or social networking Website(s) operated by us. For example start forum topics, reply to forum topics, upload images or videos.  

Information you provide through to customer support: Our Website(s) also include customer support channels. Our customer support, to whom you may choose to submit information regarding a problem you are experiencing, may ask you to provide contact information, a summary of the problem you are experiencing or information that would be helpful in resolving the issue.

Payment Information:  We collect certain payment and billing information when you purchase an upgrade or a product.  For example, the membership upgrade purchased, username and email address, IP Address and whether the transaction with our billing processor was successful or was declined.

Information we collect automatically when you use our websites(s): We collect information about you when you use our Website(s), including browsing our Website(s) and taking various actions within the Website(s).          

Your use of the Website(s): We keep track of certain information about you when you visit and interact with the Website(s). This information includes the features you use, size and filenames of attachments you upload / download and how you interact with others on the Website(s). 

Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the Website(s). This device information includes your connection type and settings when you visit the Website(s). We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages and device identifiers.

Cookies and Other Tracking Technologies: We and our third-party partners, such as affiliate and analytics partners, use cookies and other tracking technologies to provide functionality and to recognize you across different devices. For more information, please see our Cookies Notice, which includes information on how to control or opt out of these cookies and tracking technologies.

Other users of the Services: Other users of our Website(s) may provide information about you when they submit content through the Website(s). For example, you may be mentioned in a topic or support request by another member. 

How we use information we collect

Below are the specific purposes for which we use the information we collect about you.

To provide the website and personalize your site visits: We use information about you to provide the Website(s) to you, including to authenticate you when you log in. For example, we use the name and picture you provide in your account to identify you to other website(s) users. Our Website(s) also includes tailored features that personalize your experience, enhance your interaction and improve your ability to network with other members such as notifications, follow members and dating. 

To communicate with registered members about the Website(s): We use your contact information to send site news and transactional communications via email including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests. We send you email notifications when you or others interact with you on the Website(s), for example, when someone replies to a topic you have created or someone has sent you a personal message. We also provide tailored communications based on your activity and interactions with us.  For example, certain actions you take in the Website(s) may automatically trigger a feature within the Website(s) such as following a topic you have replied to.

To market, promote and drive engagement with the Website(s): We use your contact information and information about how you use the Website(s) to send promotional communications that may be of specific interest to you. These communications are aimed at driving engagement and maximizing what you get out of the Website(s), including information about new features, survey requests, newsletters, and events we think may be of interest to you. You can control whether you receive these communications as described below under "Opt-out of communications."

Customer support: We use your information to resolve technical issues and reset password and answer general queries.

For safety and security: We use information about you and your Website use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies. 

To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions.

Legal bases for processing (for EEA users)

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Website(s) applications you use and how you use them. 

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time. Where we are using your information because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Website(s). 

How we share information we collect

Sharing with other Website(s) users 

When you use the Website(s), we share certain information about you with other Website(s) users.

For engagement: You can create content, which may contain information about you, and grant permission to others to see, share, edit, copy and download that content. Some of the engagement features of the Website(s) display some or all of your profile information to other Website(s) users when you share or interact with specific content.  For example, when you comment on a topic or interview, we display your profile picture and name next to your comments so that other users with access to the page or issue understand who made the comment.  When you send a private message to another user, the recipient can view any information in your profile page. Similarly, when you publish a new topic, your member name is displayed as the author of that topic, and Website(s) users with permission to view the page can view your profile information as well. Please be aware that Certain sections of the Website(s) can be made publicly available, meaning any content posted, including information about you, can be publicly viewed and indexed by and returned in search results of search engines.  You can confirm whether certain Website(s) applications are publicly accessible by contacting the Website(s) administrator.

Community Engagement Applications: Our Website(s) offer some publicly accessible areas, forums, community clubs, comment & reply areas and other community applications to provide user engagement. You should be aware that any information you provide including profile information associated with the account you use to post the information may be read, collected, and used by any member of the public who accesses the Website(s). Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you input into these Website(s) applications. To request removal of your information from publicly accessible Website(s) operated by us, please contact us as provided below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.

Service Providers: We work with third-party service providers to provide Website(s) and application development, hosting, maintenance, backup, storage, payment processing, analysis, secure email transmission and other services for us, which may require them to access or use information about you. 

Links to Third Party Sites: The Website(s) may include links that direct you to other Website(s) or services whose privacy practices may differ from ours. If you submit information to any of those third party sites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any Website(s) you visit.

Social Media Widgets: The Services may include links that direct you to other Website(s) or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one. 

Third-Party Widgets: Some of our Website(s) sections may contain widgets and social media features, such as the Facebook "Share" button. These widgets and features collect your IP address, which page you are visiting on the Website(s), and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly on our Website(s). Your interactions with these features are governed by the privacy policy of the company providing it.

Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect our customers or the public from harm or illegal activities.

How we store and secure information we collect

Storage and security

We use data hosting service providers in Amsterdam to host the information we collect. Our Webhosting company are SSAE18 SOC2 TYPE1 audited which demonstrates their processes and procedures utilized to ensure the safe keeping of customer data.

 How long we keep information

How long we keep information we collect about you depends on the type of information, as described in further detail below.  After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.  

Account information: We retain your account information for as long as your account is active.  We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes and to enforce our agreements.

Information you share on the Website(s): If your account is deactivated or disabled, some of your information and the content you have provided will remain.  For example, we continue to display messages you sent to the users that received them and continue to display content you provided. 

Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences until your account is removed from the Website(s). We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.   

How to access and control your information

Your Choices

You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information. You can exercise some of the choices by logging into the Website(s) and using settings available within your account profile section. For all other requests, you may contact us as provided in the Contact Us section below to request assistance.

Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep.  If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.

Access and update your information: Our Websites(s) give you the ability to access and update certain information about you from within the Website(s). For example, you can access your profile information from your account and search for content containing information about you using key word searches using the search facility.

Deactivate your account:  If you no longer wish to use our Website(s), you can request that your account is deleted from the Website(s). Please contact the site administrator who can perform this on your behalf by email or submitting the account deletion request in your member profile settings.

Delete your information: Our Website(s) give you the ability to delete certain information about you from within the Websites(s). For example you can remove certain profile information within your profile settings. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations. If you cannot delete an item you require removed please contact the site administrator who can perform this on your behalf. You may contact us as provided in the Contact Us section below to request assistance.

Request that we stop using your information:  In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so.  For example, if you believe that a member account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time.

Opt out of communications: You may opt out of receiving email communications from us by using the unsubscribe link within each email, updating your email preferences within your profile settings menu, or by contacting us as provided below to have your contact information removed from our email list or registration database. You will continue to receive messages & forum notifications. You can opt out of these notification messages in your profile account settings. 

Turn off Cookie Controls: Relevant browser-based cookie controls are described in our Cookies & Tracking Notice.

How we transfer information we collect internationally

International transfers of information we collect

Information collected globally is stored directly on the website(s) which are hosted on on web servers located in Amsterdam.

If you choose to use our website(s), you need to agree to these terms of use or request your account is deleted using the contact details below and stop using our services or interact with any other aspect of our business.

International transfers to third parties: Some of the third parties described in this privacy policy, which provide services to us are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside

Other important privacy information

Our policy towards children

People under the age of 18 (or the legal age in your jurisdiction) are not permitted to use this Website(s). We do not knowingly collect any personal information from persons under the age of 18. If you believe that a child has provided us with personal information please use the contact information below.

 

 

 

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, and when required by law, we will notify you of changes to this Privacy Policy. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our website

If you disagree with any changes to this privacy policy, you will need to stop using the Website(s) and request an account deletion.

 

 

How to contact us

If you have a complaint about our privacy practices and our collection, use or disclosure of personal information, request a copy of your personal, information or require your account and information is removed please contact us at: [email protected]

 

 

Complaints

You can also complain about our processing of your personal information to the relevant data protection authority. You can complain in the EU member state where you live or work, or in the place where the alleged breach of data protection law has taken place.

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